If you’ve had a random or suspicious call about your super lately, you’re one of many. A growing number of Australians are being contacted by scam groups using names like “National Super Support”, and at first glance, it might sound official, helpful, even reassuring.

But, here’s the reality: it’s not what it seems!

Who Are “National Super Support”? 

Let’s clear this up.

National Super Support is not:

• A government agency
• The ATO
• ASIC
• Services Australia
• Any recognised super fund

There’s no official program, regulator, or legitimate organisation in Australia operating under that name. And that’s your first scam red flag.

When something sounds official but doesn’t check out, it’s usually designed that way.

What These Scam Calls Are Really About

In most cases, this isn’t a scam in the “steal your money immediately” sense, but it can lead you there if you’re not careful.

What’s typically happening is:

• You receive an unsolicited call about your super
• The caller suggests you may not have enough saved
• They hint your current fund might be underperforming
• Then they offer a “free review” or connect you to an adviser

Sounds harmless. It’s not. This is a lead generation funnel. The goal is to move you toward switching funds or financial products, often with commissions or fees sitting behind it.

The Script They Use 

These National Super Support calls tend to follow a very predictable pattern:

• “We’re calling to check if you’re on track for retirement”
• “Many Australians don’t realise their super is underperforming”
• “You qualify for a free super review”
• “New rules mean you may need to act”

Notice the theme? Uncertainty. Urgency. Just enough concern to make you pause.

It’s not personalised advice, it’s a script designed to get you to engage.

What Matters Most

Let’s be blunt, because this is where people get caught out:

• Your super fund will not cold-call you asking if you have “enough”
• Government agencies do not contact you like this
• Legitimate financial advice does not start with an unsolicited call

If you didn’t ask for it, you don’t need it. It’s probably a scam. Simple as that.

Why This Can Become a Real Problem

Even if the initial call seems harmless, the risk comes from what happens next.

You might be:

• Pressured into switching super funds
• Moved into a product that doesn’t suit your situation
• Charged hidden or ongoing fees
• Connected with advisers who are incentivised by commissions

The worst case scenario is you could end up in a full-blown scam involving identity theft or unauthorised access to your super, all from one “quick check-in” call.

What to do if You’ve Shared Information With Them

Firstly, if you do receive a call like this from National Super Support, the safest move is also the easiest: Hang up.

Then: Block the number and register your number on the Do Not Call Register.

If you’ve been caught out, don’t panic. But don’t ignore it either.

If you’ve provided details like:

• Date of birth
• Super fund information
• Tax File Number
• MyGov access
• ID documents

Take action straight away:

1. Contact your super fund directly
   Use the number on their official website or your statement (not anything the caller gave you)
2. Ask for extra security on your account
   Most funds can flag your account for additional verification
3. Report it to Scamwatch
   This helps track and shut down these operations

Want to Check Your Super Properly? Do it The Right Way

If the call has made you think, “Actually… am I on track?”, that’s fair. It’s a good question. Just don’t rely on a cold caller to answer it.

The safe options are:

• Log into MyGov and check your super via the ATO
• Contact your super fund directly
• Speak with a licensed financial adviser you’ve chosen – not one assigned to you through a call

That way, the advice is actually in your best interest, not someone else’s sales target.

Need a Second Opinion You Can Trust?

At HPartners, we don’t cold call. We work with clients who choose to engage with us, and we focus on advice that’s tailored, transparent and in your best interest.

If you want a proper review of your super (without pressure or a sales pitch), reach out to the team.